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#ff2727;--cw-green: #c9ff63;--cw-bg-muted: #fff;--cw-border: #ececf0;--cw-text: #27282d;--cw-text-muted: #92949d;--cw-bubble-customer: #f1f1f3;--cw-bubble-child: #fff1ee;background:#fff}.chat-window__messages{padding:16px 14px 12px;gap:10px}.chat-window__date-separator{margin-top:auto;padding:0 6px 3px;background:transparent;color:#848691;font-size:11px;font-weight:400}.chat-window__row{max-width:82%;gap:7px}.chat-window__avatar{width:28px;height:28px;border-radius:7px;background:transparent}.chat-window__avatar-img{width:24px;height:24px;object-fit:contain;object-position:center}.chat-window__content{gap:2px}.chat-window__sender-name{padding-left:7px;color:#555760;font-size:11px;font-weight:600}.chat-window__bubble{padding:8px 10px;border-radius:10px;font-size:13px;line-height:1.35}.chat-window__bubble--text{border-top-left-radius:3px}.chat-window__row--child .chat-window__bubble--text{border-color:#ffd8d1;border-top-left-radius:10px;border-top-right-radius:3px}.chat-window__bubble--audio{min-width:165px;padding:6px 9px;border-color:#ffd8d1;border-top-right-radius:3px}.chat-window__audio-play{width:28px;height:28px;font-size:11px}.chat-window__audio-wave{height:19px}.chat-window__audio-duration,.chat-window__time{font-size:10px}.chat-window__composer{gap:7px;padding:8px 12px;background:#fff}.chat-window__composer-main{min-width:120px}.chat-window__input{height:34px;padding:0 11px;border:0;border-radius:17px;background:#f0f3f6;font-size:12px}.chat-window__input:focus{outline-width:1px}.chat-window__send-btn{height:34px;padding:0 15px;border-radius:17px;font-size:12px}.chat-window__submit-error{margin-bottom:2px;padding:7px 9px;border-radius:6px;font-size:11px}.operator-controls{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 24px;background:#fff;border-bottom:1px solid #e8e8e8;flex-shrink:0}.operator-controls__next-btn{height:40px;padding:0 20px;border:none;border-radius:10px;background:#191919;color:#fff;font-size:15px;font-weight:600;cursor:pointer}.operator-controls__next-btn:hover{background:#333}.operator-controls__next-btn:focus-visible{outline:2px solid #ff4747;outline-offset:2px}.operator-controls__notice{display:flex;align-items:center;gap:8px;padding:8px 12px;border-radius:8px;background:#fff4e5;border:1px solid #ffd699;color:#7a4a00;font-size:14px}.operator-controls__notice-dismiss{border:none;background:transparent;color:inherit;font-size:18px;line-height:1;cursor:pointer;padding:0 4px}.operator-controls__stats{display:flex;align-items:center;gap:16px;margin-left:auto;flex-wrap:wrap}.operator-controls__status{display:flex;align-items:center;gap:8px;font-size:14px;color:#555}.operator-controls__status-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0;background:#bdbdbd}.operator-controls__status--checking .operator-controls__status-dot{background:#ffb300}.operator-controls__status--online .operator-controls__status-dot{background:#2e7d32}.operator-controls__status--offline .operator-controls__status-dot{background:#c62828}.operator-controls__counter{font-size:14px;color:#555}.operator-controls__counter strong{font-weight:700;color:#191919}.operator-controls--sidebar{flex-direction:column;align-items:stretch;min-height:0;padding:0;gap:6px;background:transparent;border:0}.operator-controls--sidebar .operator-controls__next-btn{order:0;width:100%;height:30px;margin-left:0;padding:0 10px;border:1px solid #dfe0e4;border-radius:6px;background:#fff;color:#666872;font-size:11px;font-weight:500}.operator-controls--sidebar .operator-controls__next-btn:hover{background:#eceef1;color:#34363d}.operator-controls--sidebar .operator-controls__notice{order:1;padding:4px 8px;border-radius:5px;font-size:11px}.operator-controls--sidebar .operator-controls__stats{order:2;flex-direction:column;align-items:flex-start;margin-left:0;gap:4px}.operator-controls--sidebar .operator-controls__status,.operator-controls--sidebar .operator-controls__counter{gap:5px;color:#8a8c95;font-size:11px}.operator-controls--sidebar .operator-controls__status-dot{width:6px;height:6px}.operator-controls--sidebar .operator-controls__counter strong{color:#666872}.app-session{flex:1;min-height:0;display:flex;flex-direction:column}:root{font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color-scheme:light}*{box-sizing:border-box}body{margin:0;background:#f5f5f5}